Trouble is most folk now essentially rent 'their' car as they want the latest model. Gone are the times where a car was paid for with hard earned money, kept and cherrished. Now, like everything else they are just another 'disposable item'
Hence the couldn't give a toss attitude.
What a lot of people entering into PCP contracts don’t realise is that many of them make no allowance for ‘fair wear and tear’. Moreover, any touching up or repairs must be done by the dealer. £££. Most cars after 3 years will have a few scuffs and dings.