I think perhaps one of the most relevent points in this thread as in so many cases of customer service of any description is.
Communication.
It is ( or should be ) the cornerstone of any customer oriented service sales or supply.
As long as the customer is kept informed of potential delays or any minor or major problems and isn't chasing information regarding delays etc then that is half the battle sorted. The other half of course is actually getting the goods to the customer that they have paid for.
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