How long to give a dealer?
I ordered some items for a job, they arrived on time but looked faulty.
Replacements were sent but faulty items not collected. Contacted retailer and advised items not collected. We agreed I would contact them at least 1 day before I could be home for them to be collected. Contacted them again
collection date agreed, items again not collected.
Have sent them an email to advise and I have not heard anything.
How many times would you contact a retailer and how long would you hold onto the items before deciding they the items are yours ?
Any idea what the law says on this point?
I don't really want to hold on to the items, scrap them or even sell them as I thought the retailer did a good job replacing the items and I'd feel as if I were treating them badly but also, I don't want to keep chasing them.
If I were still working "full time" I'd just escalate to the next level in their management chain.
macafee2
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