Why are people, in this case 'the refurbisher' so lazy...?
As my primary school teacher used to say
'slap dash!' to those (often me) who rushed or didn't pay attention.
A phrase I now use a lot on my teenagers
I hope they sort it to your satisfaction. Send the missus to sort them AFTER you've told her how much you paid (obviously from a safe distance). If she's anything like my wife she will take out her displeasure on him