Thread: BT problem.
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Old 7th December 2018, 13:22   #42
greendriver
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Anyone can, and has a right to write directly to the CEO. However, with a company the size of BT, the CEO will not have enough hours in the day to deal with all ceo complaints. They will be intercepted and dealt with by the relavant department.

The CEO will want to know about "complaint trends" in order to improve the service
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