Quote:
Originally Posted by Nick Greg
This tripe of not contacting the CEO is rubbish. How can it possibly increase costs. CEO' s are ultimately responsible for everything that goes on. The buck stops there. Do not hesitate to contact them
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In fact most CEO’s welcome such feedback from their customers. CEO’s often realise that their line management cover up “bad news”. The so called ‘mushroom management’ can be fed upwards and often is.
Contacting the CEO can provide that key individual with the reality of the situation he or she may be isolated from.
I can seriously see no good reason to keep them in the dark about the genuine reasons you are dissatisfied with the service their company is providing.