Not too sure of the ERR appearing as long as the LSM and the IPK match.
The Newton Abbot garage have a T4 and should be able to help diagnosing the RCL problem - never heard they can do a transponder chip though, which is why I suggested he asks, agree if he wants a complete spare key and Newton Abbot can't help then Chris is nearest. But if he can be without the car for a few days I believe he can post his EWS to one of the experts and get a new transponder that way - it's a fair distance up to Portsmouth.
Regards
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