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Originally Posted by Lancpudn
Morning all, Grey, damp & fine drizzle here but supposed to warm up this afternoon.
Morning Phil, Yikes that sounds horrible the state of the mattress  I don't know how people can present rooms like that! When my sister complained about the dirty torn bedding they replaced it with bedding that was micro stained from flea deposits all over it. 
Yes Mam looked washed out when I picked them up from the station, It was the anniversary of Dads death and my sister wanted to take her away out of the house for an holiday. I'm just about to go across to see her as there are lots of docs/hospital appointments next week & I want to get the times/dates as she forgets.
I don't know why the booking agents/hotel owners are saying we wont get a reply for 28 days  My Sister is not one to mess about with and will certainly get it sorted out one way or another.
I told her if to tell them I'll get Llandudno environmental health & the Welsh tourist board involved as well as trip advisor etc. |
Good morning Ian, I admire your sister in getting your mam away for the anniversary of your dads passing. As you know, it can be a difficult time and it’s something some people aren’t able to get over.
It’s a bizarre ruling,
The management can’t reply until 28 days have elapsed It sounds like a cop out to me, maybe they are hoping the customers who complain will lose interest or after 28 days, the entitlement to a claim will be cancelled out. You are doing everything in trying to make things right.
2 years ago, our British Airways holiday to Sardinia went badly wrong when their computers packed up on the day we were to fly back. The BA staff at the airport panicked and in a cowardly way, fled the airport. We had to find a different hotel and fly back to the UK on a charter the next day. BA did not help, they were useless, shame on them ....An elderly couple from London on the same BA flight, asked if they could come with us. I said yes, of course you can. I helped them book the same charter flight on an Italian budget airline and hotel we were staying in, they were frail and vulnerable. We went to the airport with them the next day and we made sure that got back okay. Their son was there to meet them at Gatwick, bless their hearts.
We had to fork out extra for the flight and hotel and rail fares as we flew into Gatwick and not Heathrow. Cutting a long story short, we complained and kept at BA again and again. We were fully reimbursed and received 1000 euros in compensation and that was within a month. I kept all receipts, notes of times and dates of phone calls and the names of people I spoke to. Also lodged the complaint with the head of BA Alex Cruz, as well as to his minions. Get the owners name, complain from the top down.