Quote:
Originally Posted by FLYING BANANA
And the DVLA sent me a note today, by post, informing me that I no longer own the V8. Why not put that note in with the cheque?
Still waiting for the insurance rebate.
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All this is perfectly reasonable once one appreciates how large organisations work. Most people assume that there is a single person looking at their records and dealing with matters. This is usually not the case.
There will be automated processes running within an organisation's systems for dealing with different matters. Refunds require authorisation and most companies or organisations will only have one or two scheduled cheque printing runs per month contracted out to a print factory. The cheques in the queue will be printed out on that particular day regardless of when requested.
The ownership status letter printing will be part of a different process and may even be contracted out to a different print factory.