7th December 2018, 12:32
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#44
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This is my second home
Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2
Join Date: Dec 2007
Location: Suffolk
Posts: 7,083
Thanks: 283
Thanked 624 Times in 440 Posts
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Quote:
Originally Posted by greendriver
Anyone can, and has a right to write directly to the CEO. However, with a company the size of BT, the CEO will not have enough hours in the day to deal with all ceo complaints. They will be intercepted and dealt with by the relavant department.
The CEO will want to know about "complaint trends" in order to improve the service
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Thank you. Someone who understands how it works.  |
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