Got so fed up of resetting my hub every day I just spent all night on the phone to them. What a right bunch of cowboys! They booked me in for Friday, then it comes through as next Friday when I distinctly told them I was on holiday. Back on the phone talking to a computer for 15mins to get to a human...pathetic! If I don't like what they say I'm cancelling it. It's been great until about two months ago, and now its patchy and they know it.