Quote:
Originally Posted by Rev Jules
Hi Phil welcome home, my sister in law was due to fly back to Aberdeen this evening, at 18.00 hrs, printed off her boarding pass this morning, got to Heathrow at 15.30 hrs, when we got there they were only letting people in who were flying out, so we came home, she was waiting on our doorstep, they had cancelled her flight, why on earth did they not know that, next bookable flight is Wednesday at 14.45.
Julien
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Thank you Julien, it's a classic example of the right hand not knowing what the left hand is doing with the blind leading the blind. Sorry to hear about your sister-in-law. At least she is in a country where English is spoken and her luggage was not checked in. The elderly couple we helped, did not speak Italian and their mobile phone packed up, they couldn't ring anyone. The old chap was completely at a loss to help himself. He should be home by now with his wife and family
p.s his wife had her knee replaced 8 years ago and the other knee was Arthritic and her husband suffers from Diabetes.