Quote:
Originally Posted by rab60bit
We visited a friend this morning and over coffee mentioned her brake warning light had come on during a recent journey - it's a Porsche Macan 3L petrol job which she's had from new in 2018 and it's done about 24K. Being a 12 month widow she didn't ask any advice and just booked it in with her dealership. I didn't get all the details from her but £1600 later the brake light is now 'off' - and she 'thought' all the pads had been changed.
Out of interest I made a quick check out on the cost of an OEM set of front pads (with wear indicators), £70! Set of rears can only be less but lets call it £150 for all 4 corners. Book time for a pad change (at a dealership with all the kit/experience) I'm guessing max. 2-3 hours @£130/hour.
I get that to around £550...say we round that up to £600 for a spit and polish before it goes back to the customer. Unless there was another issue (or maybe they fitted new discs as well) how can they reasonably charge that sort of money?
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You forgot to consider the opening the diagnostic machine cabinet is not included in the labour charge, then the connection to the obd socket, again, this is not included in the labour charge. There is no charge for the return to the cabinet of the equipment.
We also have to charge for the labour of the cleaner, who swept up the dust from under your car when it drove onto the ramps. There is no minute charge, minimum is per hour.
Hazard pay is since our technicians are not Mechanics, they demand hazard pay every time they put on rubber gloves.
Unfortunately windows 7, which is what the older (pre 2020) cars' diagnostic system.runs on, is no longer updated by Microsoft, we have to use an offline server, which costs £70 per hour to run. But since our technician is only trained in windows 10, he struggled with the start menu button, and waited for it to load the diagnostic - this took 65mins for him.to realise that he had to click on the icon on the start menu. That will be why there is 2 hours labour.
You will notice in the parts listed, there is only one item, it could have been a number of items, like brake pads and discs, which would have been expensive. But you will be glad to know, that it was only a slight break in the wire, which what the 'length of tape' refers to. I know 70 pounds seems a lot for a bit of tape, and i know it took a week to get the tape, but it was direct from.the factory, and it is genuine Porsche tape. We did consider using solder and heat shrink, but we were trying to keep your costs down.
Not itemised (as it is covered under the first pair) is the second pair of gloves, which the technician had to fit, since the Porsche tape is very sticky, well it has to be, it is exposed to the elements and rubs against the suspension strut. Bad design I know, but it's a porsche, what are you going to do? They know best. Anyway, the technician damaged the gloves on your tape, so need to replace the gloves. Yes, it was a double hazard payment. It could have been worse if he had got it on his skin. He would have been off sick.with the trauma. Thankfully that didnt happen, that would have added £1200 for the first week he was off sick, then 600 for every week after. This would.have been charged as.a.weekly rate, as there is no.part week rate on the system.
I know you could have fixed this outside your house with a bit of electrical tape, and improved it with a cable tie, but then when it comes to selling your vehicle, you would not have the invoice to state that it was repaired using genuine porsche parts at a porsche dealership.
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Seriously though, I do hope they gave her an itemised invoice (did you check.for.her if the pads were new). I would imagine that pads would retail at quite a bit more than 70 quid from a dealer.
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