Quote:
Originally Posted by Gate Keeper
Good morning Fred
It’s unusual for you to be sick.
How are you now? Hopefully you are on the mend.
I hate it when the call centre operator asks if they can call me Philip, or ask if they can be my friend. I think, what are they after?
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Many thanks for that Phil. The first thing for me to say is that I have had a temporary lurgy. I do realize that there are many, many people who suffer illnesses continually, but I am disappointed that I picked this up. I am getting over it, though several effects are still lingering.
With call centres, I understand the employees are not to blame, but the system lets them down with poor, if any training. By "acknowledging" you are in a queue, allows that system to declare they have answered your call. If you end the call at any stage , that does not register. It's frustrating, and that along with a warning of abuse, get an answer from me "that person represents the company or organization" but I do not abuse but make comments accompanied by me reminding "the system" that it exists and should "listen".
Thanks again Phil,
Fred (planenut)