Quote:
Originally Posted by macafee2
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My tolerance for what I think is poor customer service is very low.
macafee2
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We could never have guessed that!
I tend to very forgiving of mistakes etc. but nevertheless very rarely have anything to complain about.
We recently had a situation recently where we received a letter from our bank which seemed to imply that a refund we had previously received as a charge-back had to be paid back. So I phoned customer services and the lady who answered listened to what I had to say and just replied 'what you've said is absolutely correct and our letter was not very well written'. She then went onto say that she has just obtained permission from her manager to credit our account with £80 as a gesture of an aplogy for having to call in unnecessarily.
I think being polite and empathetic with people goes a long way in life and establishes a rapport which makes them want to do their best for you.