Quote:
Originally Posted by ratsalad
(Post 1788410)
Just spoke to a young lady called Chloe via Jessops online chat thingy, basically her reply was quite positive
I'll phone my closest store tomorrow.
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It is from Jessops I base my experiences on, having worked there for 10 years, both pre-administration(9 years), and post (1 year). I watched it slowly go from ''oh you would like an eye cup for a Nikon FE2? Hang on, there is one in this drawer.'' to ''hmm, I am sorry, but you would be quicker and likely cheaper buying another FE2 camera from eBay'' . As far as the repairs went, which I dealt with, the majority of lens repairs started around the £150-170 mark, with a non refundable £35 deposit being taken. That was pre-administration Jessops, with an emphasis on trying to get you to buy a new lens. For the 35mm, replacement of the lens would be the obvious solution.
Peter Jones era Jessops, is a different kettle of fish I am happy to say. The discussions from head office, and the upper management (for all there were - a good thing!) was to bring Jessops back to the way it was before the Mr Jessop sold to the management, then the banks. Customer service first, profits would follow.
Repairs were just starting to get back off the ground when I left earlier this year. A deposit was still taken, but the mark ups were nowhere near what they used to be. (I did often wonder if they did add anything to the cost of repair to cover courier and time). I still fear the repair costs could be around the £50-70 mark (I hope I am wrong!). I can say that when the Nikon equipment went for repair, regardless of age, it would be sent to Nikon directly, who then seemingly shipped it on to
Johnson's Photopia. A customer did contact Johnson's for a quote, for a repair to a camera, and was quoted higher than the Nikon quote he got from us! I would have confidence in going through Jessops, for a repair, but as I said, for the 35mm, it may be worth considering a replacement. :}
Good luck, and I hope you get sorted.