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Announcements in Forum : The Market
7th February 2018 until 10th March 2030
Pete
Owners Club Director
 
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Rover 75

Join Date: Oct 2006
Location: Sherfield-on-Loddon
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Resolving Disputes: New Guidelines For Traders & Buyers

It has become apparent that we need to introduce a more formal set of criteria that both buyers and sellers can work to when trading within the club.

Effective immediately all forum traders (those whose names are in dark blue) must comply with Consumer Rights Act 2015.

The full text of this legislation can be found here.
A brief synopsis of the legislation can be found here.

Although the legislation applies to UK based traders, in the interests of ensuring a fair and level playing field for all any trader within the club must abide by UK law.

In addition to compliance with recent legislation we are going to trial a formal procedure for grievances between a buyer and a trader.

While we believe neither a buyer or a trader should be censored from making concerns public, in practice this has taken place before the two parties have had a chance to communicate and try to agree on solving the issue at hand. This at times almost eagerness to 'jump the gun' has seen others, who are not involved in the dispute, then get involved with at times incorrect comments or unhelpful comments that serve no purpose whatsoever - leading to long-term damage to the trader's reputation.

So, as a trader you will now be required to undertake the following:

Please communicate fully and promptly with customers. You must make your customers aware of any delay in the delivery of your product.

Be available. No-one expects you to be online 24/7, but you must respond within a reasonable amount of time to queries from customers, be it via email or the club's Private Messaging facility. We consider that to be within five working days of receipt of the query from the buyer.

If you are experiencing issues in supplying customers - for example, you are waiting for stock - then you must state this in any relevant advert. We advise letting them know when the issue will be sorted and give them the opportunity to advance order. Similarly, if you are taking a break or going on holiday then you must state this in any live adverts, and state when you are returning. In practice many traders already do this.

In future, failure to reply to a customer's query in the stated timeframe may result in a negative strike against you. We will of course take into account mitigating reasons for a prolonged delay in communicating with the customer such as a family bereavement, ill health requiring a suspension of trading operations. However, this strike will be recorded on file and can be accessed by the club team for future reference should the issue repeatedly occur.

Communicate with the club
If either party experiences an issue they must bring it to the attention of the club via PM.

Posting messages about issues without following this step will result in them being summarily removed and the poster advised accordingly.

While the issue exists between the trader and buyer, we will step in as arbitrator where necessary.

Disputes should be directed to Pete, who will look to help both sides reach an amicable agreement in line with UK legislation.

Where a dispute is brought to our attention both sides will be given the opportunity to give their side BUT only where supporting evidence if provided, such as emails or messages showing date and time stamps.

Where a conclusion is reached both sides must agree. If they don't then they are free to take the matter further by formal legal process. They are not free to then indulge in public critiques via the club forums or elsewhere; this will result in a summary suspension.

We are always happy to listen to any points you feel might be useful to add, and will consider additional points (or rephrasing of points) that you think may help both improve buyer confidence and reduce negative posts.

Lastly we also hope you understand that, far from trying to exert control over how you operate, we are looking to help you deliver an even better service to club members and ensure your reputation extends far beyond the confines of this forum.
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2nd December 2010 until 2nd January 2020
Reebs
Owners Club Director
 
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Rover 75 Conn SE V6 / MG ZT 260 SE V8 / MG ZT 180 SE V6 / MG ZT-T 190 + V6

Join Date: Feb 2007
Location: Southampton
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List of Trade Supporters

Listed below are all members currently subscribing at Trader level on the forums. You will usually be able to recognise them by the colour of their usernames, which are a fetching bold blue. Some however, are part of the club team and have green or purple names which take priority.

These people provide a wide range goods and services from spares and servicing to valeting and more, often at discounted rates to fellow members.

Click on any of the names below to be taken directly to their profile page:

Astraeus - Servicing, general maintenance and valeting in the Dundee area

BigRuss - Maintenance and T4 diagnostic services - West Yorkshire

cb750chris - T4 Diagnostic services, replacement keys - Hampshire

College Motors Xpart Service Centre and Parts Wholesaler - Oxfordshire

cossie dunc - Used parts, servicing, modifications & Repairs in Scotland

Discount MG Rover Spares (DMGRS) - Service spares and kits at competitive prices, based in Preston

EuroCarParts - New car parts and accessories at discounted prices - Nationwide

Jules - Rover 75 and MG ZT servicing North Wales

MGR South Devon (Exeter Road Garage) - Xpart dealer & service centre in South Devon

MG Rover Custom Car Parts (Rick-sta) - Supplier of customised & replica instrument overlays

Rimmer Bros - MG Rover new spare parts and accessories

trikey - T4 Diagnostics - North Lincolnshire


List updated 31st August 2018
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