Accident. Not good news... End of the road?

[Andy_with_a_screwdriver]

Yesterday evening Mrs Andy was negotiating a traffic queue, someone pulled out in front of her, she swiftly stopped to avoid a collision however the van behind her didn't....
His radiator met with the towbar which is now bent, the bumper moved and the tailgate isn't aligned correctly. Fortunately she seems OK.

Details changed etc.
We've notified our insurance Admiral (comprehensive) who appointed their repairer Auxilus I think to look into it. Auxilus have said it's too old an they'll not entertain fixing it, complete loss claim.

In the meanwhile the van drivers insurance Hastings, have allegedly admitted liability and appointed these people to sort a repair and hire car:
https://www.google.com/search?client...3104767C4B/2/4
Anybody had dealngs with them? Is it a scam?
Hastings won't even acknowledge to its that they are dealing with it, won't talk to a 3rd party!

My wife is getting concerned following the reading of reviews, about the credit agreement for the hire vehicle. We're also expecting them to undertake a repair or actually tell us its uneconomical to fix due to potential structural issues.